WaveWare Apollo T-2000 Información técnica descargar pdf (Pagina 88)

Certification Manual

- 88 -

Whole System not receiving calls

1. Check to make sure there are no orange supervisories on the screen.

- If there are – check that the advent is turned on or serial cables are

connected.

2. Check to make sure it is not an auto ack pendant or call

3. Check to make sure that the resident monitor configuration is not set

for that call (Tools/Residents/Resident Monitor Config)

4. Look at the server window to see any activity coming in or out.

(Including control panel heartbeat)

5. Check for any other errors on desktop behind the client window.

6. Put the Control Panel in Zone Test Mode and see if the calls register

OK. (Refer to control panel commands)

7. Reboot Server Computer. (Make sure you synch the panel with the

computer by checking the status of the panel for any calls that came

through while the computer was down)

Individual Calls not Alarming and/or resetting

1. Alarm the call and reset it again.

2. If call is not registering on panel, check if it is learned in.

3. If call is registering on panel, but not on computer, check Points

Configuration Screen for programmed point.

4. Replace the transmitter battery and try again.

5. Check call with RF Sniffer to see if transmitter is emitting signal.

6. If call is bed station, check with different call cord.

7. If call is bed station, check ¼ jack for proper spacing of contacts.

8. If call is bath station, check faceplate switch with meter.

System not paging

1. Check for supervisory on computer (refer to supervisory

troubleshooting)

2. Check for Paging Encoder Power.

3. Attempt to send a manual page.

4. Check for any errors behind the client window.

5. Reboot Paging Encoder and computer.

Pagers not receiving calls

1. Ensure that the Paging Encoder is sending pagers (refer to System not

paging troubleshooting)

2. Test the pager again by sending a manual page.

3. Replace the battery in the pager

4. Check capcode programming in software and in pager (refer to pager

programming section for manual programming instructions)

5. Check frequency setting on Paging Encoder and Pagers. (Refer to the

sections on Paging and Pager programming)

6. Check Baud Rate setting on pagers.

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WaveWare Apollo T-2000 Información técnica Pagina 88

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